Experience-Led Transformation: How We Meet Customer Demands

ServiceNow’s Vice President, Rohit Batra, explains how purpose-built workflows can create a common platform for better customer engagement and service management. Can organizations work together to meet common challenges and share the value chain within a connected ecosystem? 

In this Executives at the Edge episode, host Pascal Menezes explores these topics and more with Rohit Batra of ServiceNow:

  • Why is profitable growth at the top of customers’ minds and how can CSPs help enterprises achieve it? 
  • Can service providers verticalize core offerings to better interact with enterprise customers and partners? 
  • What is a “platform organization” and how can service providers and vendors alike open to it? 
  • When does process-driven architecture step in as a system of action rather than a system of record? 
  • Why is “we” philosophy at the heart of plugging into an interconnected ecosystem and how do we get to it?

Executives at the Edge podcast is brought to you by MEF, an industry association of 200 service, technology, and cloud providers who together accelerate enterprise digital transformation.

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