Automation has become critical to delivering cloud-like customer experiences—east-west between service providers and connected partners, data center companies, enterprise customers, and cloud providers, and north-south within service providers.
Service providers are striving to empower customers with a better user experience, optimized to meet a diverse range of connectivity, cloud access, application performance, visibility, control, and cybersecurity requirements in multi-cloud and work-from-anywhere environments.
Service providers, technology solution providers, and industry organizations are collaborating to build a standards-based ecosystem that accelerates service delivery across multiple providers, speeds time to revenue, improves customer experience, and powers new innovations like secure Network-as-a-Service (NaaS).
First and foremost, service providers want to deliver with the speed and simplicity that enterprises have come to expect after using cloud-based services. This expectation means not only seamlessly delivering dynamic services when and where enterprises want them, but also providing visibility into service performance end-to-end regardless of customer location. In a major change for the industry, it also means enabling enterprise software developers, enterprise applications, and enterprise systems to directly interact with retail service provider networks via standardized APIs—a big leap forward in innovation compared to the interaction via proprietary portals commonplace today.
Enterprises need agility, assuredness, and automation from their network-based services. To meet this need, MEF has developed the Lifecycle Service Orchestration (LSO) framework, with a set of open standard APIs that enable end-to-end automation and orchestration, across multiple service providers. LSO forms the basis for enabling software-defined digital services with full business automation throughout the digital services ecosystem.
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