MEF 113 Trouble Ticketing Requirements and Use Cases

2022 Oct

Product Portfolio: LSO Cantata, LSO Sonata

Standard Type: MEF Service Lifecycle

Tags: LSO Sonata, LSO Cantata

Summary:

This document identifies the common Use Cases and attributes needed to support Trouble Ticket-ing Management at the LSO Sonata/Cantata Interface Reference Point.

Abstract:

It supports the requirements defined in the MEF 55.1 Lifecycle Service Orchestration (LSO): Reference Architecture and Framework requirements for Trouble Ticketing Management between business applications of a Buyer and a Seller at the LSO Sonata/Cantata Interface Reference Point. Information contained within this document will be utilized by both the Buyer and Seller for the development of automated Trouble Ticketing API systems.


Standards published by MEF are intended for general distribution to the public and may be downloaded from this site and reproduced without charge. Any reproduction of MEF documents shall contain the following statement: “Reproduced with permission of MEF Forum.” All rights granted to MEF under applicable copyright laws are expressly reserved. No permission is granted to any recipient or user of MEF publications to modify any of the information contained therein and MEF disclaims all responsibility and liability for such modifications.

Be In the Industry—Join with industry peers to advance digital service & API standards.

Join MEF