MEF 113 Trouble Ticketing Requirements and Use Cases
This document identifies the common Use Cases and attributes needed to support Trouble Ticket-ing Management at the LSO Sonata/Cantata Interface Reference Point.
It supports the requirements defined in the MEF 55.1 Lifecycle Service Orchestration (LSO): Reference Architecture and Framework requirements for Trouble Ticketing Management between business applications of a Buyer and a Seller at the LSO Sonata/Cantata Interface Reference Point. Information contained within this document will be utilized by both the Buyer and Seller for the development of automated Trouble Ticketing API systems.
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